Terms of Service

1. Purpose

Kooperativa is a REST API and dashboard that gives business Customers structured access to B2B people and company data: profile enrichment, company enrichment, search, bulk enrichment, and monitors that deliver a signed webhook when we detect a change to a monitored person or company. These Terms define the rights and obligations of Netrows Labs and the Customer in connection with that access.

They may be supplemented by additional terms for specific features (for example an Enterprise agreement), which take precedence over these Terms in the event of a conflict for the matters they cover.

2. Access and eligibility

The Services are intended exclusively for use by businesses and the professionals who act on their behalf, in the course of a business activity. The Services are not directed at, and must not be used by, consumers acting in a personal or household capacity; see Section 3. Access is available to:

• any natural person with the legal capacity to enter into these Terms, acting on behalf of a business; and
• any legal person acting through a natural person authorized to bind it.

Access is by agreement, not by signup. Kooperativa does not offer public self-service account creation. Access is requested through the demo request form on the Site, and every request is reviewed manually before an account is created. Submitting a request does not guarantee approval; Netrows Labs may approve or decline any request at its sole discretion and without an obligation to give reasons, including where a request appears to be for personal, non-business use. Requests that are not approved are not turned into accounts, and any information submitted with an unapproved request may be deleted.

3. B2B-only service, no consumer use

Kooperativa is built and sold exclusively for business-to-business (B2B) use. Netrows Labs does not offer, market, or knowingly provide the Services to consumers, and does not permit the Services to be used to build, power, or operate any product or feature directed at consumers.

By using the Services, the Customer represents and warrants that it will:

• use the Services solely for legitimate business purposes, on behalf of a company, and not for personal, family, or household purposes;
• not use, resell, embed, or otherwise make the Services or the Data available to, or accessible by, consumers, including as part of any consumer-facing website, app, or lookup tool; and
• not use the Data as a "consumer report" or equivalent regulated data product, as further described in Section 10.

Netrows Labs may request evidence that an account is used for a genuine business purpose at any time, and may suspend or terminate an account under Section 19 if it determines, at its reasonable discretion, that the Services are being used for a consumer-facing or personal purpose. This restriction applies regardless of whether such use would otherwise be technically permitted by another provision of these Terms, and no other provision should be read to create an exception to it.

4. Acceptance

These Terms are accepted in full when you create an account (including by accepting a workspace invite or an activation link) or, if earlier, when you first use the API with an issued key. Partial or conditional acceptance is not possible. If you do not agree to these Terms, do not create an account or use the Services.

5. Account and workspace

Access is organized around a workspace: a single account may belong to only one workspace at a time, and each workspace has one or more members with a role of owner, admin, or member. The workspace owner or an admin can invite additional members and manage the license.

You must provide accurate registration information and keep it up to date. You are responsible for keeping your login credentials and API keys confidential, and for all activity carried out under your account or API keys, whether authorized or not. Contact us immediately at support@kooperativa.io if you suspect unauthorized use of your account or a key.

6. Description of the services

The Services currently include, without limitation:

Throughout these Terms, "Data" means the professional people and company information made available to the Customer through the API and dashboard, described further below, as distinct from the Customer's own account, workspace, and billing information (governed by the Privacy Policy).

• People data: profile enrichment, existence checks, similar profiles, colleagues, and job change detection.
• Company data: company enrichment, current and past employees, headcount by seniority, and hiring signals.
• Search: structured search over people and companies by attribute.
• Bulk enrichment: enriching multiple records in a single request.
• Monitors: a signed webhook delivered when we detect a change to a specific, subscribed person or company.

The exact endpoints, request and response formats, and field definitions are described in the API documentation made available to Customers with an active license. Netrows Labs may add, change, or retire endpoints and fields over time, with reasonable notice where practicable.

Scope: no contact data. The Data is limited to professional profile and firmographic information (for example name, title, employer, seniority, company size, and similar attributes). Kooperativa does not offer, and does not sell in any form, personal contact details such as email addresses or phone numbers, whether as a standalone lookup, a bundled field, or an add-on of any kind. A Customer that needs verified contact data should look to a vendor whose product is built around that, not to Kooperativa.

Data accuracy and methodology. The data made available through the Services is drawn from publicly available sources on the internet and from our own data lake, and is collected using open-source intelligence (OSINT) methods: automated retrieval of information that is already publicly accessible, without bypassing any login wall, paywall, or technical access control, and without hacking, credential-stuffing, or otherwise gaining unauthorized access to any system. Records are aggregated across multiple public sources, normalized into a consistent structure, and deduplicated before being made available through the API, and each source is refreshed on a cycle of up to 90 days so that a record does not go indefinitely stale between visits.

Netrows Labs does not fabricate, infer, or purchase data from private or non-public sources, and does not guarantee that any individual record is accurate, complete, or current: professional data changes constantly (people change jobs, companies rebrand, information gets updated or removed at the source), and a given record reflects what was publicly available at the time it was last collected, not necessarily the present state of the world. The absence of a result for a given query does not confirm that no matching person or company exists, only that no matching record was found in the publicly available data collected as of query time. You are responsible for evaluating whether the data is fit for your intended use, and for independently verifying any record before relying on it for a decision.

Availability. Netrows Labs uses commercially reasonable efforts to keep the Services available, and will provide advance notice of planned maintenance where practicable. The Services are provided on a best-efforts basis (an obligation of means), not as a guarantee of uninterrupted availability (an obligation of result).

7. Billing and the license

Kooperativa is sold as a flat-rate license, not a credit-based or per-record pricing model: a workspace with an active license gets unlimited requests across every endpoint, subject only to the rate limit described in Section 8. Current pricing is published on the Site and in the dashboard's billing page and may change from time to time; a price change does not apply retroactively to a period already paid for.

Plans are billed monthly or annually in advance through Stripe, our payment processor. Netrows Labs does not store your card details. A subscription renews automatically for a further period of the same length unless cancelled before the renewal date from the billing page in the dashboard or by emailing support@kooperativa.io. Cancellation takes effect at the end of the current billing period; you keep access until then.

No refunds. Fees already paid for a billing period that has started are not refunded for a mid-period cancellation, and one-time or partial-period fees are non-refundable once the period begins. This does not affect any statutory right that cannot lawfully be excluded. Netrows Labs may, at its sole discretion, make an exception, for example where the Services were unavailable for a material, continuous period due to a failure on our part, or where we materially breach these Terms and fail to cure it within a reasonable time after written notice. A pro-rata refund is also available in the specific force majeure scenario described in Section 17.

Disputed charges. If you believe a charge is incorrect, contact support@kooperativa.io before initiating a chargeback or payment dispute with your bank or card issuer, so we can resolve it directly. Initiating a chargeback without first giving us the opportunity to resolve the issue is treated as a breach of these Terms, and Netrows Labs may suspend or terminate the account and pursue recovery of the disputed amount through any means available at law.

If a payment fails, Netrows Labs will notify the workspace owner and may suspend access to the paid Services (returning an HTTP 402 response to API requests) until the balance is settled. Suspension for non-payment does not delete your workspace, data, or API keys; access resumes once the license is restored. An unresolved payment failure lasting more than seven (7) days may lead to account termination under Section 19, including forfeiture of the unused portion of the then-current billing period.

8. Rate limits and fair use

Each workspace has a shared rate limit, currently 500 requests per minute, that applies across all API keys and members of that workspace. This limit exists to keep the Services stable for everyone, not to meter or restrict normal use; a workspace owner or admin can allocate a portion of the workspace's limit to individual members from the team settings page.

The following are strictly prohibited and treated as a material breach of these Terms:

• using automated scripts, bots, or parallel requests specifically designed to circumvent the per-minute limit;
• creating multiple accounts or workspaces to aggregate rate limit capacity beyond what a single license permits; and
• using proxying, request queuing, distributed systems, or similar technical means to systematically bypass the rate limit.

Requests that exceed the applicable rate limit are automatically rejected with an HTTP 429 response; a throttled request is simply not processed, and does not count against anything or entitle the Customer to any adjustment. In addition to throttling, Netrows Labs may, at its discretion, temporarily suspend an account showing a pattern of systematic rate-limit abuse pending investigation, permanently terminate an account for repeated or intentional circumvention, and invoice the Customer for any infrastructure cost that abuse caused in excess of what the Customer's plan covers. If your use case genuinely needs a higher limit, contact us to discuss it rather than working around it.

9. Monitors and webhooks

Monitors let you subscribe to a specific person or company and receive an HTTP webhook when we detect a relevant change. Each workspace may create up to 500 monitors. Webhook requests are signed (HMAC-SHA256 over the request timestamp and body) using a secret shown to you once, at the time a monitor is created; you are responsible for storing that secret and for verifying the signature on your end before trusting a webhook payload.

You are responsible for the endpoint that receives webhook deliveries, including its availability and its own security. Monitors are a detection mechanism, not a live observation of any third-party platform: a webhook is sent once a change is detected during our monitoring cycle, not the instant the underlying change happens. Like the rest of the Services, monitor delivery is subject to the availability commitment in Section 6 and the force majeure exclusion in Section 17; a delayed or missed webhook caused by circumstances outside our reasonable control does not breach these Terms.

10. Your obligations

• Comply with applicable laws and regulations in your use of the Services, and do not infringe the rights of third parties.
• Use the Services for your own business account; do not resell, sublicense, or grant access to the API or dashboard to a third party without our prior written consent, except for your own employees and contractors acting on your behalf within a single workspace.
• Do not use the Data as a "consumer report" or for any consumer-facing purpose, as set out in Section 3; this restriction cannot be waived by agreement.
• Do not use the data to infer or derive special categories of personal data (such as health, religion, political opinions, or sexual orientation) about an individual, and do not use it in a way that would discriminate against anyone on a legally protected basis.
• Do not use the data to research, monitor, or contact an individual in a personal capacity unrelated to their professional or business role, including for personal background checks, dating-related purposes, or any form of harassment or stalking.
• Maintain a valid legal basis under applicable data protection law (including GDPR, where relevant) for your own processing of any personal data you obtain through the Services, and respond appropriately to any data subject request you receive in connection with that processing.
• Keep your account and API keys confidential and cooperate with us on any security matter concerning your account.

11. Prohibited behavior

The summary below is a starting point, not the exhaustive list; the full detail lives in our Acceptable Use Policy, which is incorporated into these Terms by reference. It is strictly forbidden to use the Services to:

• carry out illegal or fraudulent activity, or activity that infringes the rights or security of third parties;
• intrude into, disrupt, or attempt to gain unauthorized access to any computer system, including our own infrastructure;
• send unsolicited bulk email or engage in spam using data obtained through the Services;
• circumvent or attempt to circumvent rate limits, authentication, or other access controls;
• build or operate any product, feature, or service accessible to consumers, including any consumer-facing lookup, background-check, or vetting tool, using the Data (see Section 3);
• copy, extract, or systematically redistribute the data or any substantial part of it for the purpose of building a competing dataset or a database made available to third parties, whether raw or processed, without our prior written consent (see Section 12); or
• misrepresent your identity or affiliation, or use the Services on behalf of a person or entity subject to applicable trade sanctions (see Section 13).

A breach of this section is treated as a material breach of these Terms and may lead to immediate suspension or termination of your account under Section 19, in addition to any other remedy available to us.

12. Unauthorized redistribution

The flat-rate, unlimited nature of the license makes unauthorized resale or redistribution of the Data the single greatest risk to the Services and to every other Customer relying on them. The Customer acknowledges that any unauthorized resale, sublicensing, redistribution, or systematic transfer of Data (in raw, enriched, or derived form) to a third party would cause Netrows Labs substantial harm that is inherently difficult to quantify precisely at the time of breach.

If the Customer breaches the prohibition on copying, extracting, or redistributing the Data set out above in Section 11, the Customer agrees to pay Netrows Labs, as liquidated damages reflecting a reasonable pre-estimate of the resulting harm and not as a penalty, an amount equal to five (5) times the total fees paid or payable by the Customer under these Terms during the twelve (12) months preceding the breach (or, for a Customer with less than twelve months of history, five (5) times the annualized equivalent of fees paid to date). This is in addition to, not instead of, any other remedy available to Netrows Labs, including injunctive relief and immediate termination under Section 19.

13. Sanctions and export control

The Customer represents and warrants that neither it nor any individual using the Services on its behalf is located in, organized under the laws of, or ordinarily resident in a country or territory subject to comprehensive trade sanctions administered by the United States (OFAC), the European Union, the United Nations Security Council, or Spain, and is not listed on any restricted or denied party list maintained by any of the foregoing authorities. The Customer shall promptly notify us if this representation ceases to be accurate. Netrows Labs may implement verification measures to enforce this section and may suspend or terminate access immediately, without liability, if this representation is or becomes inaccurate.

14. Intellectual property

The Site, the API, the dashboard, and their underlying software, structure, and databases are the property of Netrows Labs and are protected by applicable intellectual property and database rights. Except for the limited right to use the Services as set out in these Terms, nothing here transfers any intellectual property right to you. Reverse engineering, decompiling, or extracting the underlying software or database structure, in whole or in part, is not permitted.

You retain ownership of any content you submit to the Services (such as a company logo or workspace name); you grant Netrows Labs a limited license to store and display that content solely for the purpose of operating the Services for your workspace.

15. Third-party trademarks

"Kooperativa" and the Kooperativa logo are marks of Netrows Labs. All other trademarks, logos, and brand names that may appear on the Site or in comparison content are the property of their respective owners and are used for identification and comparison purposes only. Such use does not imply any affiliation with, endorsement by, or sponsorship from those companies, and Kooperativa is not affiliated with, endorsed by, or sponsored by any third-party platform referenced on the Site.

16. Data protection roles

For any Data you access or obtain through the Services (such as names, professional contact details, job titles, or professional profile URLs), you act as an independent data controller under the GDPR (or the equivalent role under applicable law): you determine your own purposes and means of processing that data and are responsible for your own compliance, including providing appropriate notices to individuals and responding to their rights requests. Netrows Labs' role with respect to that Data is described further in the Privacy Policy.

Separately, for the personal data of your own workspace members that Netrows Labs processes on your behalf to provide the Services (names, emails, and similar account data), Netrows Labs acts as your processor. That relationship, including our security obligations, subprocessors, and breach notification commitments, is set out in full in our Data Processing Agreement, which forms part of these Terms.

17. Liability and warranty

Netrows Labs provides the Services with reasonable skill and care, on a best-efforts basis. To the fullest extent permitted by applicable law, the Services are provided "as is" and "as available," without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty that the Services will be uninterrupted, error-free, or that any given piece of data will be accurate, complete, or exist at all for a given query.

Liability cap.Except as set out below, Netrows Labs' total liability arising out of or in connection with these Terms is limited to the greater of (i) ten thousand euros (€10,000) or (ii) the total amount paid by the Customer to Netrows Labs in the twelve (12) months preceding the event giving rise to the claim, and Netrows Labs is not liable for indirect, incidental, or consequential damages, including loss of profits, revenue, business opportunity, or data.

Uncapped liabilities. The cap and exclusion above do not apply to: the Customer's liability for breach of Section 3 (B2B-only), Section 11 (Prohibited Behavior), or Section 13 (Sanctions); the Customer's liability under Section 12 (Unauthorized Redistribution); either party's indemnification obligations under Section 18; either party's infringement of the other's intellectual property rights; either party's gross negligence or willful misconduct; the Customer's obligation to pay fees due and owing; or any liability that cannot be limited under applicable mandatory law.

Force majeure. Neither party is liable for a failure or delay in performance caused by circumstances beyond its reasonable control, including natural disasters, war, civil unrest, labor disputes, internet or utility disruptions, failure of a third-party infrastructure or data provider, or a cyberattack. If a force majeure event continues for more than 30 consecutive days, either party may terminate the affected Services on written notice, and the Customer will receive a pro-rata refund of any prepaid fees for the unused portion of the period, notwithstanding the no-refunds policy in Section 7.

18. Indemnification

You agree to defend and indemnify Netrows Labs against claims, losses, and reasonable costs (including reasonable legal fees) arising from: your breach of these Terms, including Section 3 (B2B-only) or Section 11 (Prohibited Behavior); your misuse of the Services; your violation of applicable law or a third party's rights in connection with your use of the Services, including your use of any data obtained through the API; or a claim that your use of the Data caused harm to a third party. This obligation survives termination of these Terms.

19. Suspension and termination

Either party may terminate a subscription as described in Section 7. Netrows Labs may suspend or terminate access immediately, without prior notice, in the event of a material breach of these Terms (including Sections 3, 8, 11, 12, or 13), a security concern affecting our platform or other customers, or a payment that remains unresolved after reasonable notice.

Where termination is for a Customer breach, any unused portion of a prepaid license period is forfeited and is not refunded, in addition to any other remedy available to Netrows Labs.

Inactive account deactivation. We reserve the right to deactivate, and subsequently delete, a workspace that has had no active license and no API activity for thirty (30) consecutive days. Before deleting an inactive workspace, we will email the workspace owner at least seven (7) days in advance where an address is on file, so there is a real opportunity to resume the license or export any data first. This is a right we reserve rather than something applied automatically to every eligible workspace on a fixed schedule; we may exercise it selectively, for example to reclaim resources or address abandoned accounts. Reactivating a deactivated workspace after deletion is not available through self-service; it requires contacting support@kooperativa.io and is subject to our approval. We are not liable for data lost as a result of a deactivation carried out under this section after the notice period has passed.

Sections that by their nature should survive termination (including Sections 3, 11, 12, 13, 14, 16, 17, 18, 20, and 22) continue to apply after these Terms end.

20. Confidentiality

Each party will protect the other's confidential information disclosed in connection with these Terms with reasonable care, and will use it only to perform its obligations under these Terms. This does not apply to information that is or becomes public through no fault of the receiving party, that was already known to it, or that must be disclosed under applicable law, in which case notice will be given where legally permitted. This section survives termination of these Terms for three (3) years, except that trade secrets remain protected for as long as they qualify as such under applicable law.

21. Changes to these Terms

Netrows Labs may update these Terms from time to time, in particular to reflect changes in the Services or in applicable law. We will notify you of material changes by email or through a notice on the Site or dashboard, and the updated Terms take effect at the start of your next billing period following that notice. Continued use of the Services after that point constitutes acceptance of the updated Terms.

22. Governing law and disputes

These Terms are governed by Spanish law. In the event of a dispute concerning the validity, interpretation, or performance of these Terms, the parties will first attempt to resolve it amicably within 60 days of one party notifying the other of the dispute.

If the dispute is not resolved amicably within that period, it will be finally settled by binding arbitration under the Arbitration Rules of the Spanish Court of Arbitration (Corte Española de Arbitraje), by a single arbitrator, seated in the Balearic Islands, Spain, in the English language. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent actual or threatened infringement or misuse of its intellectual property, confidential information, or data security. Each party agrees that any dispute will be resolved on an individual basis only, and not as part of a class, consolidated, or representative action.

23. General provisions

If any provision of these Terms is found invalid or unenforceable, the remaining provisions continue in effect, and the parties will negotiate in good faith a valid replacement that reflects the original intent as closely as possible. A failure to enforce a provision on one occasion is not a waiver of the right to enforce it later. You may not assign these Terms without our prior written consent; Netrows Labs may assign these Terms in connection with a merger, acquisition, or sale of substantially all of its assets. These Terms are for the sole benefit of the parties and create no rights for any third party. These Terms, together with the Privacy Policy, the Acceptable Use Policy, and the Data Processing Agreement, constitute the entire agreement between the parties regarding the Services and supersede any prior discussions on the same subject.